The owner faced exceptional challenges delivering this one. She’s provide great communication and attempted heroic events to deliver these despite every hurdle the Beverly street department has thrown in her way. Way and above what most others would do. Friendly, honest, and a very nice person who understood what the flowers would mean to someone in mourning.
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Florist's Response:
Awwww, thank you soooo much for this review communication. You know, without your kindness and understanding of my detailed (insanely out of the ordinary) delivery challenges, it helped me get through the Beverly road blocks surrounding the delivery location. Unfortunately, 3 road construction companies weren't in sync with detours or blocked roadway access, every single route, shortcut, were met with "blocks" holes in road and no sidewalks to allow passage.
You've gone "above & beyond" by expressing your humanity & calm support, understanding and caring for me, my business, too!
Much appreciated your multiple offers to pay extra for the 2.5 mile delivery that took 1.25 hours, driving in circles, bypassing through rt 128 to Wenham for the opposite access entrance to this road. I truly appreciated your offer to compensate my essesive travel time, miles and gas consumption. I couldn't, wouldn't feel right taking from you, it wasn't your fault or even aware of the major errors the city of Beverly has imposed on myself, and no doubt, many others. The recipient had already gone through this. Imagine? An homeowners unable to reach his own home. Love to know how the fire department or emergency vehicle would reach homeowners, or a fire.
Beverly needs to do much better....
Someone hasn't done their job efficiently.
Thank you, so much for this review
